Those of you that have read through our site will know that we routinely and anonymously survey all students twice a year, asking 17 questions that relate to everything from standards of teaching through to support from the team and confidence in progressing onto the next phase. We now have sufficient data to confidently report that our overall ‘student satisfaction rating’ runs at 4.6 out of 5, where 5 represents a student ‘strongly agreeing’ with a statement and 0 would represent ‘strongly disagreeing’.
We have structured a method for quantifying the data, so that we can see which areas of the course might require additional attention, and the image at the top is a sample of this process. The statements (eg ‘E-lessons are of a consistently high standard’) are linked to five main areas – course delivery, communications, pastoral care, guidelines and processes, personal and professional development – and we use a ‘traffic light’ system to give us a visual guide as to any potential problems. You can see, from our example, that this particular group rated us as ‘agree’ or ‘strongly agree’ in all areas, with their average combined score at the end of the year being 4.7. The column on the right also allows us to see if there are particularly disaffected students, and again individual ‘satisfaction ratings’ range from 4.2 through to 5, indicating that all students feel positive to very positive about all aspects of their time with us.
So there were a few particularly notable findings:
Compared with the National Student Survey then, which covers the same or similar question areas, TAA student satisfaction comes out at a cheering 92%, which means that you can be confident you will be taught well, you will be happy here, and we will care about your education from the very first minute you step through our doors until way past the point that you leave us….